In the News

The Queen Of Candour

The Human Factor Cover Shari Harley has spent the last fifteen years developing talent in Fortune 50 companies, and in this exclusive interview, she tells us how to say just about anything to anyone!
 
Growing up attending personal development workshops made for a slightly unusual upbringing. However, Ms. Shari Harley, Principal of The Harley Group says that these sessions helped her understand the career path she wanted to take. Ms. Harley followed her heart and is now a leadership and organisational development expert. In this exclusive interview with The Human Factor, she talks about how each of us is responsible for the success of our own career. 

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Staff on Board

Staff on Board - HRM Singapore

Companies should not be shocked when employees quit. International consultant Shari Harley says there are may reasons for an employee to leave a company but a little effort into the ‘on-boarding’ process can help employers retain more staff for longer. She reveals more in this exclusive teaser to her upcoming HR Summit presentation.


Steamboat speaker provides career advice

Shari Harley encourages people to be honest, seek feedback

Steamboat TodayShari Harley was impressed with her audience Saturday at the Steamboat Springs Community Center.

About 25 people showed up at 9:30 a.m. on a beautiful day to listen to her speak for three hours.

They were all there, awake and somewhat alert, so Harley could teach them how not to screw up their careers.

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Shari Harley: Setting Expectations for Powerful Working Relationships

Western Colorado Human Resource AssociationCan you really say anything to anyone and get away with it?  Sounds too good to be true, doesn’t it? According to Shari Harley, leadership development expert, we can do just that, once a solid relationship foundation has been laid.  From there, you’ll forge a pillar for strong strategic leadership.

At the WCHRA fall conference in October 2010, Ms. Harley, the self professed Queen of Candor and owner of The Harley Group, spent the afternoon providing attendees with real life examples, tools, and tactics to assist us in setting expectations, developing strategic leadership, and conducting talent assessments.  These tools are so versatile that not only can you use them in the business world, but they will enhance your personal interactions as well.

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Managing Your Professional Reputation:
 What They Say When You’re Not There

Shari Harley's Presentation

WHO:
Shari Harley, The Harley Group International

HIGHLIGHTS:

  • Attention grabber opening – Shari asked everyone to put away their BlackBerries and phones and not talk to their neighbors.  People complied and paid attention.  Lesson: If you want something, let people know. This is what control and power look like.
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Lawyers and law firms: What you don’t know CAN hurt you

Lawyers and Law Firms Almost all client defections are predictable – and therefore avoidable – if only lawyers and law firms possess the right information.
 
“Information is the power you need to control your reputation and career,” said Shari Harley.  “You never want to be caught by surprise.”
 
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Tip for how to connect with your workshop attendees

PostcardAdvisors, you can deepen your connection with folks who attend your investment or financial planning workshops using a technique I observed at the Financial Planning Association of Massachusetts annual conference on May 7.

Consultant Shari Harley, whom I wrote about in “How to improve your financial planning client relationships,” handed out postcards to her audience. There’s nothing unusual about that. But what she said next grabbed my attention.

Harley asked us to write on the postcard (shown in the photo above) at least one thing that we learned from her presentation that we’d like to apply. Then she promised to mail the postcards to us in one month, if we dropped them off on our way out of the auditorium.

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How to improve your financial planning client relationships

Shari HarleyYou can improve your relationships with financial planning clients by encouraging them to communicate honestly with you from the very beginning.

This is the main lesson I took away from Shari Harley‘s presentation on “How to Say Anything to Anyone: Paving the Way to Powerful Working Relationships” to the annual conference of the Financial Planning Association of Massachusetts.

Ask for honesty

Harley suggested that audience members achieve this by saying, “I want a great relationship with you. If I do anything that violates your expectations, frustrates you or causes you challenges, please tell me. I promise I will say thank you.”

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